TERMS & CONDITIONS OF REGISTRATION

These terms and conditions together with the enrolment form comprise the “Agreement” pursuant to which Globaltraining® provides training programmes to the customer/student.

1. Payment Terms

1.1 A student/participant is eligible to register for a new course provided all outstanding fees for any previous courses attended are fully settled.
1.2 Globaltraining reserves the right to recover any reasonable debt collection costs in connection with this Agreement.

2. Discounts

2.1 For applicable discounts refer to the Course Brochure or contact the Globaltraining admin team.

3. Refund Policy

A student/participant cannot drop or withdraw from a course(s) by merely stopping attendance. A student/participant wishing to withdraw from any course(s) has to send an email to info.cy@globaltraining.org stating the course they wish to withdraw from and the reason for withdrawal. The date of withdrawal will be considered to be the date on which the email is received.
A student may withdraw from a course if:
a. He/she has never attended a classroom course/ logged into their Moodle or Rogo account; OR
b. has not obtained any course materials or clicked to view any of the online course lectures or other material;

Where a student/participant meets the above criteria he/she may choose to be provided with a credit note or a reduced cash refund. A credit note allows students/participant to transfer their fees to any other Globaltraining course (online or in-class). Where a student desires a cash refund, Globaltraining will refund the course less a €55 administration fee.

Students who wish to switch to the classroom courses will be charged an administrative fee of €80 (applicable to ACCA students only).

4. Course/ Seminar Changes

Globaltraining reserves the right to cancel, reschedule a course, if in the opinion of Globaltraining, such an action is necessary. Globaltraining will notify the customer as soon as the change is made. In case of cancellation the student/participant has the option to apply the fees to another course, or receive a credit note for the course fees paid to Globaltraining in line with the refund policy.

5. Intellectual Property

5.1 Globaltraining grants the customer a non-transferable, non-exclusive licence to use Globaltraining®’s training material under the terms of this Agreement.
5.2 This licence terminates upon termination of this Agreement for whatever reason.
5.3 The customer warrants that they shall only use Globaltraining’s training material for their own educational purposes and shall not, without their prior written consent, copy, make available, retransmit, reproduce, sell, disseminate, licence, distribute, publish, broadcast or otherwise circulate Globaltraining’s training material to any person or party other than in accordance with this Agreement.
5.4 The customer shall fully indemnify Globaltraining in respect of any infringement of any intellectual property rights arising as a result of their use of Globaltraining’s training material in breach of this Agreement.

6. Limitation of Liability

6.1 The liability for Globaltraining for direct losses arising out of their negligence, breach of contract or any other cause of action arising out of or in connection with this Agreement shall be limited to the cash receipts from the customer (or employer) for the course or study materials.
6.2 Globaltraining shall not be liable for any indirect or consequential loss whether arising from negligence, breach of contract or otherwise.

7. Data Protection

Customers agree that in relation to information held from time to time, Globaltraining may:
7.1 Use the information to perform their obligations and enforce rights under this Agreement.
7.2 Use the information to inform customers about courses, products or services which may be of interest to them.
7.3 With this consent it is agreed to the use and sharing of my personal information as deemed necessary for communication with employers (when sponsored) and the relevant professional examination body/ies (where relevant).
7.4 We share your personal data such as name, surname, email address, with carefully selected third parties such as credentials .net/ Accredible for Certificate purposes and the relevant professional body (i.e ACCA), where applicable.

8. Course/ Seminar Online Access (where applicable)

8.1 Access to the course is given through our online learning platform and is valid for up to four months.
8.2 The means of access are strictly personal and students are responsible for safeguarding their confidentiality and security, and ensuring their appropriate use. Students may not transfer or sell their means of access to any third party.

9. Complaints Policy

9.1 At Globaltraining, we are dedicated to delivering exceptional professional education and training services while striving to meet the needs of our valued customers. If you find yourself dissatisfied with the level of service provided, we encourage you to bring it to our attention. We take all complaints seriously and genuinely appreciate any feedback, as it affords us the opportunity to enhance our standards.

9.2 Customers are encouraged to initially raise any complaints or issues informally. It is our expectation that the majority of concerns will be resolved at this stage. However, should an informal resolution not be achievable, customers may proceed to formally lodge a complaint by sending an email to complaints@globaltraining.org. In this email, please provide personal details and relevant course attendance information to facilitate a personalized response. Additionally, include details of the complaint, including when the issue occurred, and the desired resolution. Any supporting evidence should be attached for thorough consideration.

9.3 Confidentiality is paramount throughout the complaints procedure, and all documentation generated will be treated with the utmost discretion and respect by all parties involved.

9.4 Upon receipt of a formal complaint, our Complaints Officer will conduct a thorough investigation and provide a response within 14 days, outlining the outcome and any proposed actions to be taken.

9.5 If the response to the initial complaint is deemed unsatisfactory or if it is believed that not all evidence has been adequately considered, an appeal against the outcome may be submitted. Appeals must be made in writing to the Complaints Team within seven working days of learning of the initial outcome. Grounds for appeal should include additional evidence and a written explanation of why the initial response was deemed insufficient. Senior Management will then conduct a comprehensive review and provide a final decision within 7 working days of the appeal submission.

9.6 If you remain dissatisfied with the outcome following the appeals process, you may have the option to escalate the matter to the competent authority responsible for regulating the accounting/auditing profession in Cyprus, the Institute of Certified Public Accountants of Cyprus. Full details of these procedures will be made available upon request.

9.7 We remain committed to addressing any concerns promptly and transparently, ensuring that your experience with Globaltraining meets your expectations.