Wherever and whenever 2 or more persons come together, there is potential for conflict. Misunderstandings, emotional
overreactions, diverging interests and hidden expectations are part of human nature. This is an inevitable fact of life which cannot
always be avoided. The question is how to deal with it effectively and constructively. The key is Emotional Intelligence. Whether you
are managing your subordinates, colleagues or superiors, or whether you are dealing with clients, suppliers or your own family, if you
can establish a connection with the people across the table, you have a much better chance to achieve the best results for you and
your organization.

This EQ based seminar will enable you to better understand and handle conflict situations, both at work and at home. You will learn
how to effectively manage conflict through assertive communication, constructive feedback and other powerful conflict resolution
techniques. Practical exercises will give you a better understanding of underlying causes and allow you to address the issue in the best
possible way. Throughout the seminar you will learn and practice targeted strategies, essential EQ tools and techniques that will
enable you, your team and your organization to manage conflict, improve communication and achieve better performance.

• Recognize and analyze conflict situations to determine the underlying causes and effects
• Stop feeling anxious and frustrated about the conflicts with your coworkers, boss, or employees
• Know your conflict management style and how to improve your reactions
• Establish conflict resolution guidelines, procedures, and training for your organization
• Implement proven strategies and powerful assertive communication skills to prevent and manage conflict
• Be more assertive, set your boundaries learning the power of NO.
• Provide effective constructive feedback to enhance performance, increase efficiency, reduce mistakes
• Discover how emotional intelligence is used to resolve conflict and build emotional bonds

The seminar is designed for business leaders, owners, managers, supervisors, team leaders, HR specialists, recruitment companies and freelance professionals who wish to improve their assertiveness, workplace communication, emotional intelligence and boost their conflict management skills and master the art of feedback